Privacy Policy

Introduction

Welcome to www.pinkeepop.com (“Website”). At Pinkeepop Retails FZ-LLC (“Company”, “we”, “us”, or “our”), with General Trade License 7009324, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit or make a purchase from our website.

This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this policy carefully to understand how we manage your personal information.

Data Controller

Pinkeepop Retails FZ-LLC is the data controller of your personal data. We determine the purposes and means of processing your personal data in compliance with GDPR.

Contact Information

  • Business Name: Pinkeepop Retails FZ-LLC
  • Address: Ras Al Khaimah, UAE
  • Email: [email protected]

1. What Data We Collect

We collect and process the following categories of personal data:

  • Identity Data: Includes your first and last name, username or similar identifier, and gender.
  • Contact Data: Includes your email address, billing address, delivery address, and phone number.
  • Transaction Data: Includes details about payments and purchases made on our website.
  • Technical Data: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Includes information about how you use our website, such as page visits and products viewed.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct interactions: You may provide us with your Identity, Contact, and Transaction Data by filling in forms, making purchases, or corresponding with us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
  • Third parties: We may receive personal data about you from third-party service providers who assist us in operating our website and services.

3. How We Use Your Data

We will only use your personal data as permitted by law. The most common uses of your personal data are:

  • To fulfill your orders: We use your Identity, Contact, and Transaction Data to process and deliver your orders.
  • To manage your account: We use your data to manage your account and provide customer support.
  • To communicate with you: We use your data to contact you regarding your orders, provide you with updates, and respond to your inquiries.
  • For marketing purposes: With your explicit consent, we may use your Identity and Contact Data to send you information about our products and promotions.
  • To improve our website: We use Technical and Usage Data to analyse and improve our website’s performance and user experience.

4. Legal Basis for Processing Personal Data

Under GDPR, the legal basis we rely on for processing your personal data includes:

  • Performance of a contract: Processing your data is necessary for us to achieve the contract we have with you, such as when you make a purchase.
  • Consent: We will ask for your consent before sending you marketing communications.
  • Legitimate Interests: We may process your data where it is in our legitimate business interests to improve our products and services unless your rights override those interests.
  • Legal Obligations: We may also process your data to comply with legal obligations, such as maintaining proper transaction records for tax purposes.

5. Sharing Your Data

We only share your personal data when necessary and under the following circumstances:

  • Service providers: We may share your data with trusted third-party service providers that help us run our business, such as payment processors, delivery services, and IT service providers. These service providers only process your data on our behalf and according to our instructions.
  • Legal requirements: We may share your data if required by law or in response to legal proceedings.
  • Business transfers: In the event of a business transfer, such as a merger or acquisition, your data will be part of the business assets.

6. International Transfers

Our website is based in the UAE. However, specific service providers may be located outside the UAE and the European Economic Area (EEA). When we transfer your data internationally, we ensure protection by applying appropriate safeguards, such as the use of standard contractual clauses approved by the European Commission.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

When we no longer need your personal data, we will securely delete or anonymize it.

8. Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any incomplete or inaccurate data.
  • Right to Erasure: You can ask us to delete or remove your personal data under certain circumstances.
  • Right to Restrict Processing: You can request us to suspend the processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request the transfer of your personal data to you or a third party.
  • Right to Object: You can object to the processing of your personal data in certain cases, such as direct marketing.
  • Right to Withdraw Consent: If you have provided consent for marketing, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Data Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies to enhance your experience and gather information about how visitors use the Website. You can manage your cookie preferences through your browser settings. For more details on the types of cookies we use and how to disable them, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. When we update the policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Business Name: Pinkeepop Retails FZ-LLC
  • Address: Ras Al Khaimah, UAE

Thank you for trusting PINKeePOP with your personal information.